The Sassy Sprout: Roots & Relics — Return Policy

General Returns (Vintage, Decor, Gifts & Non-Plant Items)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags (if applicable), and in any original packaging. You'll also need the receipt or proof of purchase.

To start a return for items purchased online, contact us at sassy@sassysprout.net . Returns must be sent to:

The Sassy Sprout: Roots & Relics 206 12th Ave Rd, Suite A Nampa, ID 83686

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Vintage items are one-of-a-kind. Because most of our vintage and antique pieces are singular finds, we describe condition (including age-appropriate wear, chips, crazing, or repairs) as accurately as possible in each listing. We're happy to answer questions or provide extra photos before you buy. Returns are accepted under the standard policy above unless the listing is marked Final Sale.

Live Plants

We want your plants to thrive, not just survive the car ride home — so we back every plant, in-store or shipped, with a 7-day plant guarantee.

If your plant is struggling, contact us at sassy@sassysprout.net with a photo and a quick description of what's going on (drooping, yellowing, dropped leaves, etc.)--preferably before it becomes an issue. Our team has hands-on experience with everything from easy-care houseplants to rare aroids and semi-hydro setups, and more often than not we can help you troubleshoot and turn things around — wrong light, watering schedule, humidity, transplant shock, and pests are all things we can usually walk you through.

If, after troubleshooting together, the plant doesn't pull through and the issue traces back to the plant's health at the time of sale (not something that happened in transit or in-home care after the return window), we'll offer a replacement, store credit, or refund at our discretion. We ask that you hold onto the plant (don't compost it just yet!) in case we need a photo or want to take a look in-store.

For plants purchased online and shipped: the 7-day window starts on the delivery date. If your plant arrives visibly damaged from shipping — broken stems, crushed foliage, soil that's spilled everywhere — contact us within 48 hours of delivery with photos of the plant and its packaging so we can make it right quickly, no troubleshooting needed.

Once the 7-day window has closed, we're always still here — reach out anytime for care advice. We just can't offer a replacement or refund for issues that come up after that point, since home care conditions are outside our control by then.

Damages and Issues

Please inspect your order as soon as it arrives (or as soon as you get it home from the shop) and contact us right away if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned (live plants are covered separately by our 7-Day Plant Guarantee above, not this section):

• Scoop bar soil, substrate, and blend purchases (perishable/loose goods)
• Custom or special-order items (including custom hat bar creations)
• Personal care items (lip balms, etc.)
• Items marked Final Sale (including select vintage pieces)
• Sale items and gift cards

Please reach out if you have questions about a specific item — we're happy to talk it through.

Exchanges

The fastest way to get what you want is to return the item you have (once accepted), then place a separate order for the new item.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow extra time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved and you haven't seen the refund, contact us at sassy@sassysprout.net.

Questions?

Reach us anytime at sassy@sassysprout.net or 208-465-7277 (208-465-SASS).